Service Delivery Policy

No physical shipping

The Firm provides professional services only. Nothing is physically shipped or couriered as a result of a payment on this website. All deliverables are provided electronically unless a signed physical document is specifically required by law or agreed in the engagement letter, in which case it is handed over at our office or sent by courier at actual cost with the tracking details shared with you.

How a paid consultation is delivered

• On successful payment you receive a confirmation from Razorpay and a booking confirmation with the date, time and joining details (video link, phone or office visit, as chosen).
• Consultations are held during office hours, Monday to Saturday, 10:00 am to 7:00 pm IST, at the slot you select. The earliest slot is normally within 1–2 working days.
• The consultation runs for the booked duration. Any written summary, if included in the booking, is emailed within 2 working days of the call.
• If you do not receive the booking confirmation within 2 hours of payment, check your spam folder and then contact us with your payment reference.

How professional engagements are delivered

• Deliverables — returns, acknowledgements, certificates, reports, incorporation documents, valuation reports — are shared by email, secure link or the client portal, and where required are digitally signed with UDIN generated on the ICAI portal.
• Timelines are stated in the engagement letter or proposal and run from the date we receive complete information from you. Statutory processing times of government departments (MCA, GSTN, Income-tax, MahaRERA, EPFO) are outside our control and are indicated as estimates only.
• You receive status updates at each milestone; you can also ask for a status at any time on email or WhatsApp.

Service area

Services are delivered from our Thane office to clients across India and, remotely, to overseas businesses and accounting firms within an agreed scope. Our existing overseas accounting service focus includes the USA and Dubai; requirements from the UK, Singapore and other markets are assessed individually. Local tax advice, statutory filings and regulated sign-off remain with the appropriately authorised adviser unless a separately permitted engagement is agreed. Physical meetings are available at the Thane office by appointment.

Contact

• Grievance / Data Protection Officer: CA Somesh Chandak (Proprietor)
• Email: somesh@sschandak.com
• Phone / WhatsApp: +91 89468 83420
• Address: Unit No 119, 1st Floor, Centura Square IT Park, SG Barve Rd, opp. Lanxess India, Wagle Estate, Thane West, Maharashtra 400604